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Return Policy

We accept returns. According to the EU Directive (23 June 2011) for the protection of online purchasers, the consumer shall have a period of 14 days from the time of delivery of the goods to withdraw from the contract, without giving any reason whatsoever, and without incurring any costs other than those provided for in the following paragraphs.

You can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at shop@redgregor.com

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at shop@redgregor.com with details of the product and the defect. You can send the item you consider defective to the address in our Contact page.

Exceptions

Some items are non-refundable and non-exchangeable. These include: currently none.

Shipping

To return the item you purchased, please mail it to the address in our Contact page.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.